Kamal Orthopedic Hospital – Reception (Information Desk) Responsibilities
- Welcoming visitors: Greeting patients and their companions upon arrival at the clinic/hospital.
- Patient guidance: Directing patients to different departments (such as clinics, laboratory, emergency, pharmacy, accounting, etc.).
- Patient registration: Collecting and accurately recording patient information in the system or registration log (name, age, contact number, related physician, etc.).
- Appointment scheduling: Arranging patient appointments for doctors, examinations, and other services.
- Answering inquiries: Responding to phone calls and in-person questions regarding hospital services, prices, working hours, and department locations.
- Interdepartmental coordination: Maintaining regular communication between patients and various departments to prevent confusion or delays.
- File management: Organizing and transferring patient files and documents to the relevant departments.
- Handling initial complaints: Receiving and forwarding patients’ complaints or suggestions to the responsible authorities.
- Professional conduct: Observing work ethics and maintaining respectful and polite behavior toward patients and visitors.
- Patient privacy: Protecting patients’ personal and medical information and preventing unauthorized disclosure.
- Waiting area supervision: Managing patient flow, maintaining calmness, and ensuring cleanliness in the reception/waiting area.
- Financial support: Cooperating with the finance department in fee payments, issuing receipts, and referring patients to accounting when needed.